Complaints Policy & Procedure

Complaints Policy & Procedure

Policy and Complaint Procedures

1. Removal of content that represents you

This procedure supports your right to remove your online presence. In the event of disagreement with an appeal, you may allow a neutral entity to resolve the dispute.

Required Information:

• A sample of the content representing you, detailing who you are.
• An official document to verify your identity.
• The location on the website where the claimed material is displayed.

Procedure:

1. Our team receives the complaint via support@babelocator.com, reviews it, and may request additional information.
2. The Monitoring Team contacts the content owner, requesting verification of legal age and consent. Identity verification may be requested again if necessary.
3. If the content does not comply with the website's terms, the Monitoring Team will remove it.
4. Appeal: You may respond with additional facts or escalate to a neutral body whose decision we will implement.

2. Refund Request

Our refund policy does not provide refunds under normal conditions. Exceptional gateway or bank issues (duplicated charges, unconfirmed payments) may prevent us from enabling a purchased service.

Required Information: transaction details (date, time, amount), reason with evidence, and bank screenshots if applicable.

Procedure:

1. Our team receives the claim via support@babelocator.com and reviews it.
2. If a refund is justified, the Monitoring Team will carry it out.
3. Appeal: You may file a complaint with Visa/MasterCard requesting a chargeback.

3. Abusive or Unauthorized Content

Our Terms and content upload standards define unacceptable material. Internal monitoring and a 24/7 Monitoring Team review reported and high-risk content.

Required Information: publication URL, description, clear statement why content is unauthorized, screenshots if available.

Procedure:

1. Our team receives the complaint and reviews it.
2. Non-compliant content is removed within 24 hours where applicable.
3. Appeal: Repeat the process with new facts referencing prior statements.

4. Copyright Infringement of Content

Content owners may report unauthorized copying or distribution.

Required Information: claimant details (name, address, phone, email), description and link to infringing content, good-faith statement, accuracy statement.

Procedure:

1. Complaint received via support@babelocator.com.
2. Non-compliant content removed if verified.
3. No appeal; resolution based on facts and evidence.

5. Copyright Counter-Notification

If your content was removed and you believe it is lawful, you may request restoration with identification of removed content, explanation with evidence, and a good-faith authorization statement.

Send counter-notifications to support@babelocator.com. No appeal after thorough review.

6. Record Keeping

Babelocator Inc. records content policy infringements including claimant details, registration date, action taken, and resolution date. Personal data is anonymized where appropriate. Correspondence is retained for seven years. Records are confidential to management.